Agreements that are clear.

Terms for quotations, made-to-measure window furnishings and installation. Version 18 October 2026.

Who we are

ozkaraamdecoratie (OZKA) · Moliereweg 705, 3076 GG Rotterdam. This is our correspondence address; we do not have a physical shop.
KVK 91420008 · BTW NL004889328B74
info@ozkaraamdecoratie.nl · 06-25720301

From request to order

This website provides information and enables enquiries for personal contact and quotations. There is currently no webshop or online payment. A quotation request or contact request is not yet an order. We will discuss your wishes, dimensions, materials and installation. The quotation sets out what will be supplied, the price inclusive of VAT, any additional costs, the period of validity and the agreed schedule. An order is created once you accept the proposal and OZKA confirms the commission. You will receive these terms before acceptance in a format you can save. The specific quotation and order confirmation record your order.

Dimensions and specification

For a quote through the website, we need the product, width, height, colour and material for each window or door. Don’t have these details yet? Please contact us first. Before production, we record the approved dimensions and specifications and who took the measurements. Please let us know about changes as soon as possible; we will discuss what is still possible and how this affects the price and schedule. If OZKA carries out the work incorrectly, we remain responsible.

Deposit and balance

There is no fixed deposit percentage. We agree the amount or percentage for each order and include it in your quote. For private customers, we request a deposit of no more than 50% of the agreed total price. The balance is due on the day installation is completed, unless another arrangement has been agreed in writing. OZKA records and confirms any agreed cash payment.

The payment arrangements are set out in your quote. You will receive this by e-mail or via the communication channel agreed with OZKA.

Planning and installation

A requested preferred date only becomes final upon our confirmation. We will coordinate the installation with you and notify you of any changes to the schedule. Please ensure access to the rooms we will be working in on the agreed day. In the event of a delay or unforeseen circumstances, we will discuss the solution and any new arrangements with you.

Cooling-off period and made-to-measure

The statutory exception to the right to cancel applies to goods made to your specifications or clearly personalised. Before you order, we identify which goods are genuinely made to measure. This exception does not automatically apply to every product or service; we assess any separately agreed installation service on its own terms.

Where a statutory cooling-off period applies, you may cancel without giving a reason: for goods, within 14 days of receipt, and for services, within 14 days of the contract being concluded. Before you accept, we provide the applicable information and the model cancellation form below in a form you can keep, for example as an attachment to your quote. An unambiguous statement by email, post or telephone is sufficient; you do not have to use the form.

Would you like a service to begin during the cooling-off period? We first ask for your express request and record the proportionate charges payable if you cancel. Your right to cancel that service ends only after it has been fully performed, provided you expressly consented to it starting and acknowledged in advance that you would lose that right on full performance. For a request made away from our business premises, we record this on a durable medium.

If you validly cancel, we refund the amounts due within 14 days of your notice, using the same payment method unless you agree to another method at no cost to you. For goods to be returned, we may wait until we receive the goods or evidence that you have sent them back. Return goods within 14 days of your notice. You only pay the direct return costs if we informed you of this before the contract; we do not have to refund additional costs of a more expensive delivery option.

If something is not right

We deliver what has been agreed with you. If you experience a defect, discrepancy or complaint, please contact us at info@ozkaraamdecoratie.nl, quoting your quote number and a description. We will confirm receipt and address your complaint substantively. If further investigation is required, we will let you know when you can expect a response. In the event of a defect, you are entitled to the statutory rights applicable to your situation, such as free repair or replacement and, where the law permits, a price reduction or cancellation of the agreement. These terms do not limit your statutory consumer rights, including in respect of made-to-measure items.

Your details

Our privacy policy explains how we process information from enquiries and orders.